Shelley Ann Morris and Kim Kilpatrick on Challenges & Change with Craig Oliver

On July 8th Shelley Ann Morris and Kim Kilpatrick from the Canadian Council of the Blind spoke with Craig Oliver about being visually impaired community radio hosts on CKCU’s Welcome to My World, a program devoted to the issues facing persons with disabilities. You can watch the Youtube video here, or click the link below to watch on AMIs site.

Shelley Ann is the voice you hear when you call the national office, and Kim is the head of the GTT Program. These are hard working ladies, both for the CCB and in the wider community.

New Air Passenger Protection Regulations

Air Passenger Protection Know your rights.  New air passenger protection regulations.  Canadian Transportation Agency.

July 15, 2019 – Gatineau, QC – Canadian Transportation Agency

This post from

Starting today, passengers have new rights under the Canadian Transportation Agency’s (CTA) Air Passenger Protection Regulations when they travel by air. The new regulations, a major CTA regulatory initiative, require airlines to meet certain obligations towards passengers, such as:

  • communicating to passengers, in a simple, clear way, information on their rights and recourses and regular updates in the event of flight delays and cancellations;
  • providing compensation of up to $2,400 for bumping a passenger for reasons within the airlines’ control;
  • ensuring passengers receive prescribed standards of treatment during all tarmac delays and allowing them to leave the airplane, when it’s safe to do so, if a tarmac delay lasts for over three hours and there is no prospect of an imminent take-off;
  • providing compensation for lost or damaged baggage of up to $2,100 and a refund of any baggage fees; and
  • setting clear policies for transporting musical instruments.

To help passengers navigate their new rights, the CTA has launched an online service for air passengers at This dedicated website is a one-stop-shop for air passengers to learn about their rights, file an travel complaint, and find tips for hassle-free travel.

Beginning December 15, 2019, airlines will also have obligations towards passengers during flight disruptions and when seating children.


“This is an important day for the millions of Canadians who take flights to see family and friends, visit new places, do business, or seek medical treatment. The Air Passenger Protection Regulations establish clear, fair, balanced obligations that will help ensure fair treatment when people travel by air – whether they’re flying from, to or within this vast country.”
Scott Streiner, Chair and CEO of the Canadian Transportation Agency


In May 2018, the CTA began developing Air Passenger Protection Regulations to establish airline obligations towards passengers, including minimum compensation levels and standards of treatment in different circumstances.

The CTA consulted broadly for three months with the travelling public, consumer rights groups, and the airline industry through a variety of channels, including public sessions across the country, online questionnaires, surveys of passengers in airports, face-to-face meetings with key experts and stakeholders, and written submissions and comments. Following pre-publication of the regulations in Part I of the Canada Gazette, the CTA reviewed all feedback received. The CTA took all consultation input into account in finalizing the regulations.

About the Agency 

The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator that has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fundamental right of persons with disabilities to accessible transportation services, and providing consumer protection for air passengers. To help advance these mandates, the CTA makes and enforces ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.


Canadian Transportation Agency
Media Relations
[email protected]
Tel.: 819-934-3448 
Follow us: Twitter / YouTube

Protection des passagers aériens.  Connaissez vos droits.  Le nouveau Règlement sur la protection des passagers aériens.  Office des transports du Canada.

International Federation on Ageing 15th Global Conference

Niagara Falls, Canada 2020

Several people waiting to register at the IFA conference.

Registration Open

Alongside a rapidly #ageing population global #inequality exists and the #diverse needs of #olderpeople are apparent. Let’s address inequalities together, at #IFAConf2020. Registration open now:

Abstract Submission

Are you undertaking #innovative research in the field of #ageing and #health? Abstract submission is now open for #IFA2020 : #RightsMatter

A room of people sitting and listening to a presentation.

Canada’s First Federal Accessibility Legislation Comes Into Force

The Accessible Canada Act Has Come Into Force!  Written on a background with logos for different disabilities and some coloured lines.

The passing of this Act is creating a framework for creating a barrier-free Canada, and increasing access to banking, transportation and telecommunications sectors.

Please follow the link below to a press release from Employment and Social Development Canada abou the Accessible Canada Act.

2018 CCB in Review – the President’s Report

2018 was an extremely busy year for the Canadian Council of the Blind (CCB). As the National President I travelled from coast to coast in Canada, into the USA, Switzerland and Turkey representing CCB at various meetings.

This year we worked on many advocacy issues as an organisation and with a variety of other organizations. One of the first items is a project we partnered with Neil Squires Foundation and CNIB on a project called “Enabling Access to Retail Payment Systems by Persons with Disabilities”. Canadians with disabilities such as blindness are not offered the necessary assurances of security, verification and independence to which every Canadian is entitled. A described video was made and then we invited some of Canada’s senior representatives from government, banking and industry to motivate them to take action. This continues to be a work in progress.

To read the rest of the report select here

On the Passing of Chris Stark

To the Stark Family,

On behalf of myself as National President and the Board of Directors of the Canadian Council of the Blind (CCB) I extend our deepest condolences to Marie, Jeffery and Chantal – their spouses and as well to the grandchildren. We all have been shocked by Chris’s sudden passing. Chris has made major contributions to blind and partially sighted Canadians for which we are truly grateful and will not be forgotten.

Our thoughts and prayers are with you as you go through this very difficult time.


Louise Gillis

Chris Stark (1947-2019)

Photo Of Chris Stark

Christopher (Chris, Bobo) James Stark, born November 4, 1947, passed away peacefully on June 3rd, 2019, surrounded by his ever-loving family. He is survived by his loving wife of 46 years Marie, children Jeffrey and Chantal, grandchildren Rowan, Abigale and Nathan, daughter-in-law Jenn and son-in-law John, and faithful guide dog Banksy.

Chris’s tireless passion for advocating for and improving the lives, experiences and independence of persons with disabilities was the cornerstone of his personal life and career, focusing mainly in travel and transportation, telecommunications, banking services and guide dog access. One of his proudest achievements was the implementation of accessible automated banking machines with audio features which can be used independently by customers with disabilities including persons who are blind. He earned several awards including a letter of commendation from Queen Elizabeth II, the Governor General 125th Anniversary of the Confederation Commemorative Medal, and the Queen’s Golden Jubilee Medal. He authored several articles and books including a book about his experiences as a child at the Halifax School for the Blind (HSB), and another about the history of HSB. More information about his life and achievements is available at: His Website –

Donations in lieu of flowers can be made to The Canadian Guide Dogs for the Blind.

His life will be celebrated on June 16th, 2019 from 2-4pm at the Tweedsmuir on the Park Clubhouse at 21 Kinmount Pvt in Kanata.

Please leave comments and notes at:

The Accessible Canada Act has Passed

Press Release

Canadian Council of the Blind

May 2019

The Canadian Council of the Blind (CCB) has been working with the Government of Canada and its agencies, including the Canadian Transportation Agency (CTA), The Canadian Radio-Television and Telecommunications Commission (CRTC) as well as collaborating with blindness organizations toward the creation of an Accessible Canada Act.  All organizations of persons with disabilities have worked tirelessly, especially since Canada signed on to the United Nations Convention on the Rights of Persons with Disabilities (CRPD). 

CCB is pleased to see that the Accessible Canada Act has passed and will receive Royal Ascent very soon.  While we now have a timeline toward 2040, as the National president of CCB, I hope to see our Government take action now so that many of the accessibility issues we currently face will be overcome well before that date. 

We can all work together as Canadians to ensure that the built environment, employment, programs and services as well as access to information are barrier-free for all. 

CCB declared during our 2019 White Cane Week celebrations that this is ‘our year of accessibility.’ At our White Cane Dinner, the Hon. Carla Qualtrough was recognized as our “Person of the Year.”  We would like to acknowledge Minister Qualtrough’s work in making the Accessible Canada Act a reality, and congratulate her, and all others involved.  We look forward to continuing our work to improve the Act wherever possible – Nothing about us without us! 

Happy National Access Awareness Week! 

Minister Calra Qualtro stands smiling in front of the parliment buildings.
Minister Qualtro announcing that bill C-81 has passed

20/20 Ageing: A Life Course Approach to Vision Health Webinar

Enabling Functional Ability webinar poster, please see information below.
You can register by clicking on this image.

Enabling functional Ability Post-Conference Education Webinar Series

June 5, 2019 12:00-1:00 Eastern Daylight Time

20/20 Ageing: A Life Course Approach to Vision Health
Translating Evidence for the Decade of Healthy Ageing

Ms Louise Gillis
Canadian Council of the Blind
Mr. Thomas Simpson
Head, Public Affairs and Central Lead, Advocacy, Canadian National Insitute for the Blind
Moderated by: Mr. Greg Shaw
Director of International and Coporate Relations International Federation on Ageing



Presented by the International Federation on Ageing